Privacy Policy.

Last updated: October 22, 2026

1. Introduction

This policy explains how TREQ collects, uses and shares information through our website, mobile apps and global trade services. Permission to share information with an AI provider is a separate choice in the iOS app; reading this policy or signing in does not grant that permission.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("personal information"). This includes:

  • Name, work email address, and phone number.
  • Company details, industry focus, and IEC numbers.
  • Profile images and business certifications.
  • Usage data and technical logs.
  • Messages, product descriptions, search queries, selected countries and classification regions that you enter when using our services.
  • Conversation history, search results, shortlisted companies, account access and credit-use records needed to continue your work.

3. How We Use Your Information

Your information is used to facilitate trade connections, including:

  • Vetting and verification processes via partner associations.
  • Smart matchmaking with verified international buyers or exporters.
  • Facilitating exhibition booth bookings and service inquiries.
  • Improving our platform security and performance.
  • Answering trade questions, interpreting company searches and suggesting HS classifications when you choose to use AI features.

4. Data Sharing

We do not sell your personal information. We share information with service providers that support hosting, authentication, communications and payments, with alliance partners needed to provide requested trade services, and where required by law. AI processing involves the providers and information described below.

5. AI Providers and Information Shared

TREQ uses OpenAI and Groq APIs to process AI requests on our servers. Trade AI / SmartConnect and HS classification use OpenAI when configured, or Groq as an alternative. Company AI Search uses Groq. Models are selected by server configuration and do not run on your device.

  • Trade AI / SmartConnect: your message, recent conversation history, buyer/exporter role, product and country context, workflow progress, shortlisted company names and results returned by trade tools. These results may contain company information and business contact names, titles, locations and seniority.
  • HS Code Lookup: your product description and selected classification region. Cached or known classifications may be returned without contacting an AI provider.
  • Company AI Search: your search query, used to interpret the product, sector and country you are looking for.
  • Personal or confidential information you type into these fields may be included. Do not enter passwords, payment information or sensitive personal details. Sign-in passwords, authentication tokens and payment receipts are not included in these AI request payloads.

6. Your AI Sharing Choice

In the iOS app, a disclosure identifying the providers and information shared appears before your first AI request. You can allow sharing, decline, or return without sending the request. The choice is saved for that account on that device. Use Settings > AI data & privacy to review the disclosure or withdraw permission. Declining leaves non-AI features available, subject to your account access. Withdrawal stops future AI requests from that device; it cannot recall information already processed. Other devices require their own choice.

7. Processing, Protection and Retention

AI requests are transmitted over HTTPS from TREQ to the provider. Provider processing is governed by its service terms, data protection commitments and API data controls. See OpenAI's data processing terms, OpenAI API data controls, and Groq's API data practices. Provider retention depends on the endpoint, account controls and legal or security requirements; TREQ does not promise that every request has zero retention.

TREQ stores conversation and workflow history to provide continuity, and stores account, transaction and security records to operate the service. Withdrawing AI permission does not delete existing history. Delete your account directly in the app at Profile > Settings > Delete account, or on the account deletion page. No new account, password or support contact is required. Account deletion removes your profile, listings, saved contacts, searches and conversations and revokes TREQ access on all devices. Uploaded files that cannot be removed immediately are queued for cleanup. Payment and invoice records required for accounting or legal obligations are retained with restricted access. Account deletion does not cancel subscriptions billed by an external payment provider. Contact us for other access or correction requests. Providers may process information outside your country.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at Support Center or email connect@gtaindia.org.